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Introduction to ITIL

ITIL is a comprehensive and publicly available best-practice method for standardized IT service management. This process model helps to fulfill the requirements of DIN ISO 9000. The focus is on the customer and process orientation. The goal is the optimal service delivery for the customer and a transparent cost structure. ITIL helps: use knowledge and experience, better to reduce costs for the development of processes and models, communication between IT - to improve staff and customers to improve customer satisfaction, productivity and increase to increase profitability.