| are the core tasks of the controlling process is to evaluate operational processes EDP. Are being discovered significant deviations from the planned state, a proposal before the controlling process improvement initiatives. Also be continuously provided information about the processes.
Eg if you have as part of process evaluation set a goal that 98 percent of all customer orders are delivered on time and determine the controlling during the surveillance, that five percent of the promised customer deadlines are not met, the order management process to investigate the causes of . determine Perhaps you realize that many queries are needed during processing.
A proposal to improve the part of the Controlling could be: developing a checklist for sales. The checklist helps to already be obtained when an order is all the data required by the customer. Making queries during order processing are unnecessary.
The process concept is not limited to the specific process controlling. He has influenced all aspects of controlling. In the past, the controlling was very department-and function-related. The focus was on controlling the production, distribution, etc. Only in recent years, it was recognized that the planning, management and control of integrated processes from suppliers to customers is crucial.
is given that an increasing part the costs in the process is created. They are usually costs that can not be directly attributed to a product, so-called overhead. To make them visible, the analysis of the processes is necessary. |
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