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The Service Delivery processes are the foundation for the provision of IT services. They cover the basic cost processes and service level management, as well as the general implementation of the agreed service levels by Availability and Capacity Management and Contingency Planning from. task of the Service Level Management is negotiating, defining, monitoring and review of Service Level Agreements (SLA's). The goal of contractual service level and be monitored in close collaboration between customer and service provider. Capacity Management ensures the cost effective delivery of the correct capacity (technical Resources) at the right time and right place in accordance with the requirements of the SLA's. This includes planning, monitoring and optimization of capacity. Availability Management optimizes the availability of capacity management provided IT - infrastructure, in order to avoid such downtime or at least minimize a large extent. The result of this process, at least in the SLA's agreed service levels. The objective of contingency planning to deal with disasters (emergency and extreme cases) and the restoration of services. For example, this means the temporary use of alternative systems and alternative processes. The objective of cost management to design and implement a cost and management accounting and the invoicing and returns is the costs of IT services. This process provides important information to allow the determination of an optimal balance between price and quality.